Hotel Park Nilo

General Policies


1. Cancellations

Cancellations without penalty must be completed before the start of the check-in day. For example:

  • If check-in is on January 1 and the policy allows cancellations up to 2 days prior, the cancellation must be submitted before 11:59 p.m. on December 29.
  • Exceptions may be granted with prior hotel approval.

2. Early Departure or No-Show

Early departures or no-shows will result in a 100% charge of the total booking. Exceptions may be granted with prior hotel approval.

3. Reservation Modifications

Non-refundable bookings do not allow changes to dates or guest names. Extending a reservation will maintain the original policies and restrictions. Exceptions may be granted with prior hotel approval.

4. Refunds

Refunds are not issued for late check-ins or early check-outs. For flexible bookings eligible for partial or full refunds due to cancellations, refunds will be processed within 10 business days after the request and confirmation.

5. Important Information

  • Stay extensions require a new booking.
  • All guests must be correctly registered during the reservation process. Failure to do so may result in additional charges at check-in.
  • Accommodation for additional guests is not guaranteed.
  • Guests under 18 years old must be accompanied by a parent or legal guardian at check-in.
  • The price does not include additional charges for hotel services (e.g., minibar, phone calls) or applicable taxes and surcharges. These will be determined at check-out.

6. Non-Refundable Costs

By making a reservation, you accept that transaction fees and service charges are non-refundable. These fees will not be reimbursed in the event of cancellation, as they cover services processed during the booking confirmation.


Force Majeure Policy



1. Natural Disasters

A credit voucher will be issued for unused nights, valid for 1 calendar year. This voucher is non-transferable, non-refundable, and subject to availability and restrictions.

2. Natural Disaster Alerts

No penalties will apply for date changes within 72 hours of the alert being issued.

3. No-Shows

No penalties will apply for no-shows occurring from the alert issuance up to 5 days after the hotel resumes normal operations.

4. Early Departures

Guests departing early will not incur penalties and will receive a credit voucher for unused nights, valid for 1 year.

5. Rescheduling

The original rate will be honored for travel completed within 1 year of the original booking date. Rescheduling must be completed within 30 days of the natural disaster and will be subject to seasonal restrictions.

6. Policy Changes

This policy is subject to change without prior notice.

About us

Hotel Park Nilo

Hotel Park Nilo is located in Mexico City and has a restaurant, outdoor swimming pool, a fitness center and bar. The property offers family rooms. It also features a terrace, 24-hour reception, airport shuttle, room service and free WiFi. All rooms have air conditioning, SMART TV with streaming services included such as Netflix and Amazon Prime, oven, coffee maker, desk and wardrobe. They also include a private bathroom with a shower and a hairdryer. Hotel Park Nilo Reforma offers 4-star accommodation and is equipped with a sauna; It is also pet-friendly (pets weighing less than 10 kg). At the foot of the building are 2 of the most popular restaurants in the area: Salón Ríos and Pollos Don Vergas. The property is 1.2 km from the Angel of Independence and 1.3 km from the United States Embassy. Likewise, the Hotel Park Nilo Reforma is located 15 km from Benito Juárez International Airport.